Support
How to contact us about Greeting Notes, common questions, and how to delete your data.
Contact
Send questions and bug reports by email to support@noecreate.com. For a bug, please include your phone model, Android version, app version, and what happened and how. Please do not put the addresses on your list in the email.
Questions
How do I move my notes to a new phone?
On the old phone, export your notes to a file, copy the file to the new phone, then import it. If Android backup is on, you may also be able to restore with the same Google account.
What if I did not allow contacts access?
You can keep using the app and type entries in yourself. To import later, change the permission in Android Settings.
How do I change my ad consent?
Open the privacy settings in the app menu to review or change your choices (in regions where consent is asked).
The exported CSV shows garbled text
Export again with the other encoding, UTF-8 (with BOM) or Shift_JIS, to match the software you import it into.
How to delete your data
Your list is stored on your device, not on our servers. You can delete it as follows.
- One entry: open the household in the app and tap Delete.
- Everything: Android Settings → Apps → Greeting Notes → Storage → Clear storage. Uninstalling the app also deletes the data on the device.
- Android backup: a backup saved to your Google account can be deleted from Backups in Google Drive.
- Exported files: delete exported CSV and other files yourself where you saved them (a folder on the device, cloud storage and so on).
- Advertising and analytics identifiers: reset or delete your advertising ID in Android Settings → Privacy (or Google) → Ads.
See the privacy policy for how data is handled and the terms of use.